Omnichat Status - Incident history https://status.omnichat.ai Omnichat Wed, 8 Jul 2026 00:45:00 +0000 WhatsApp Message Sending Issue Type: Incident Duration: 25 minutes Affected Components: Omnichat: Mobile App, Omnichat: Web Application Jul 8, 00:45:00 GMT+0 - Investigating - We have received reports of WhatsApp message sending failures. Our engineering team is actively investigating the issue. We apologize for any inconvenience caused and appreciate your patience and understanding. Jul 8, 01:10:00 GMT+0 - Resolved - The issue has been resolved, and WhatsApp message sending has been restored. If you continue to experience any issues, please contact our online support team or your consultant for assistance. We apologize for any inconvenience caused and appreciate your patience and cooperation. Type: Incident

Duration: 25 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>00:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of WhatsApp message sending failures. Our engineering team is actively investigating the issue. We apologize for any inconvenience caused and appreciate your patience and understanding..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>01:10:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved, and WhatsApp message sending has been restored. If you continue to experience any issues, please contact our online support team or your consultant for assistance. We apologize for any inconvenience caused and appreciate your patience and cooperation..</p> ]]> Wed, 8 Jul 2026 00:45:00 +0000 https://status.omnichat.ai/incident/cmrbe7hiq02321apd6aqq3t45 https://status.omnichat.ai/incident/cmrbe7hiq02321apd6aqq3t45 Admin Portal Login Issue Notification Type: Incident Duration: 1 hour and 10 minutes Affected Components: Omnichat: Mobile App, Omnichat: Web Application Jun 17, 01:30:00 GMT+0 - Investigating - We have received reports of login issues affecting the admin portal. Our engineering team is actively investigating the issue. We apologize for any inconvenience caused and appreciate your patience and cooperation. Jun 17, 02:40:00 GMT+0 - Resolved - The issue has been resolved, and admin portal login functionality has been restored. If you continue to experience any issues, please contact our online support team or your consultant for assistance. We apologize for any inconvenience caused and appreciate your patience and cooperation. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of login issues affecting the admin portal. Our engineering team is actively investigating the issue. We apologize for any inconvenience caused and appreciate your patience and cooperation..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>02:40:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved, and admin portal login functionality has been restored. If you continue to experience any issues, please contact our online support team or your consultant for assistance. We apologize for any inconvenience caused and appreciate your patience and cooperation..</p> ]]> Wed, 17 Jun 2026 01:30:00 +0000 https://status.omnichat.ai/incident/cmqhf3iff042l2jlmf7st1gss https://status.omnichat.ai/incident/cmqhf3iff042l2jlmf7st1gss Degraded Performance on Meta Services (Facebook, Instagram, WhatsApp) Type: Incident Duration: 5 hours Affected Components: Instagram API, WhatsApp API, Facebook API Jun 12, 14:00:00 GMT+0 - Monitoring - Meta services are currently experiencing **widespread disruptions affecting platforms** such as Instagram, WhatsApp, and Facebook. Performance remains degraded, and we **are observing high error rates across API actions**. This **may impact features** that rely on Meta APIs, including channel connections, messaging, and other integrations. We are continuing to monitor the situation closely and will share updates as more information becomes available. Jun 12, 19:00:00 GMT+0 - Resolved - Meta has officially announced that the issue has been resolved. If you are still experiencing any abnormal behavior when using Facebook, Instagram, or WhatsApp channels, please feel free to contact our online support team or your account consultant for further assistance. Thank you for your patience and understanding. Type: Incident

Duration: 5 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Meta services are currently experiencing **widespread disruptions affecting platforms** such as Instagram, WhatsApp, and Facebook. Performance remains degraded, and we **are observing high error rates across API actions**. This **may impact features** that rely on Meta APIs, including channel connections, messaging, and other integrations. We are continuing to monitor the situation closely and will share updates as more information becomes available..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Meta has officially announced that the issue has been resolved. If you are still experiencing any abnormal behavior when using Facebook, Instagram, or WhatsApp channels, please feel free to contact our online support team or your account consultant for further assistance. Thank you for your patience and understanding..</p> ]]> Fri, 12 Jun 2026 14:00:00 +0000 https://status.omnichat.ai/incident/cmqb5hhto0d7gquf69xom58qt https://status.omnichat.ai/incident/cmqb5hhto0d7gquf69xom58qt Performance Degradation in Messaging Type: Incident Duration: 4 days and 5 hours Affected Components: Omnichat: Mobile App, Omnichat: Web Application Jun 8, 03:22:00 GMT+0 - Investigating - We are currently experiencing slow loading times and display anomalies on both the conversation pages and the admin dashboard. Our engineering team is actively investigating and troubleshooting the issue. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Jun 8, 05:03:00 GMT+0 - Resolved - The initial loading latency and spinner issues have been contained. Type: Incident

Duration: 4 days and 5 hours

Affected Components: ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>03:22:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing slow loading times and display anomalies on both the conversation pages and the admin dashboard. Our engineering team is actively investigating and troubleshooting the issue. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>05:03:00</var> GMT+0</small><br><strong>Resolved</strong> - The initial loading latency and spinner issues have been contained..</p> ]]> Mon, 8 Jun 2026 03:22:00 +0000 https://status.omnichat.ai/incident/cmq4s891r01fzp0mwkmre8vs7 https://status.omnichat.ai/incident/cmq4s891r01fzp0mwkmre8vs7 Performance Degradation due to AWS Service Disruption Type: Incident Duration: 2 hours and 59 minutes Affected Components: Omnichat: Web Application, Omnichat: Mobile App Jun 3, 02:00:45 GMT+0 - Identified - We have identified an issue with a core AWS service dependency that is currently causing performance degradation. This directly impacts all high-volume data operations. Affected Capabilities: * Bulk Export and Import * Rich Menu Switching (e.g. Bulk Contact Updates) * Broadcast Our team is actively monitoring the AWS status and mitigating the impact. Further updates will be provided as the situation resolves. Jun 3, 05:00:00 GMT+0 - Resolved - AWS services have now returned to normal. If you are still experiencing any issues, please feel free to reach out to our online customer support team. We sincerely apologize for any inconvenience caused and appreciate your patience and cooperation. Type: Incident

Duration: 2 hours and 59 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>02:00:45</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with a core AWS service dependency that is currently causing performance degradation. This directly impacts all high-volume data operations. Affected Capabilities: * Bulk Export and Import * Rich Menu Switching (e.g. Bulk Contact Updates) * Broadcast Our team is actively monitoring the AWS status and mitigating the impact. Further updates will be provided as the situation resolves..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Resolved</strong> - AWS services have now returned to normal. If you are still experiencing any issues, please feel free to reach out to our online customer support team. We sincerely apologize for any inconvenience caused and appreciate your patience and cooperation..</p> ]]> Wed, 3 Jun 2026 02:00:45 +0000 https://status.omnichat.ai/incident/cmpxhytiv03xknwq2doo2mp5t https://status.omnichat.ai/incident/cmpxhytiv03xknwq2doo2mp5t WhatsApp Messaging Issue Type: Incident Duration: 1 hour and 30 minutes Affected Components: WhatsApp API May 19, 03:30:00 GMT+0 - Identified - We have received reports of messaging issues affecting the WhatsApp channel. The issue has been identified as a Meta system-side anomaly, and we are currently awaiting resolution from Meta. We apologize for any inconvenience caused and appreciate your patience and understanding. May 19, 05:00:00 GMT+0 - Resolved - Meta has announced that the issue has been resolved. Please try sending messages again, as the functionality should now be operating normally. If you continue to experience any issues, please contact our online support team. Thank you for your patience and cooperation. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have received reports of messaging issues affecting the WhatsApp channel. The issue has been identified as a Meta system-side anomaly, and we are currently awaiting resolution from Meta. We apologize for any inconvenience caused and appreciate your patience and understanding..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Meta has announced that the issue has been resolved. Please try sending messages again, as the functionality should now be operating normally. If you continue to experience any issues, please contact our online support team. Thank you for your patience and cooperation..</p> ]]> Tue, 19 May 2026 03:30:00 +0000 https://status.omnichat.ai/incident/cmpc7pa5a0873qk10wz927k50 https://status.omnichat.ai/incident/cmpc7pa5a0873qk10wz927k50 Unable to Configure Broadcast Page Type: Incident Duration: 2 minutes Affected Components: Omnichat: Web Application May 5, 09:22:45 GMT+0 - Investigating - We have received reports regarding the issue where the broadcast page cannot be configured. Our engineering team is currently investigating and working on it. We sincerely apologize for any inconvenience caused and appreciate your patience. May 5, 09:25:08 GMT+0 - Resolved - After urgent verification by our engineering team, the issue has now been resolved. Thank you for your patience. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:22:45</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports regarding the issue where the broadcast page cannot be configured. Our engineering team is currently investigating and working on it. We sincerely apologize for any inconvenience caused and appreciate your patience..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:25:08</var> GMT+0</small><br><strong>Resolved</strong> - After urgent verification by our engineering team, the issue has now been resolved. Thank you for your patience..</p> ]]> Tue, 5 May 2026 09:22:45 +0000 https://status.omnichat.ai/incident/cmosf74rd06nqamijxb8p9kjr https://status.omnichat.ai/incident/cmosf74rd06nqamijxb8p9kjr Pixel System Service Interruption Type: Incident Duration: 3 hours and 44 minutes Affected Components: Omnichat: Mobile App, Omnichat: Web Application Apr 20, 04:25:00 GMT+0 - Investigating - The Pixel system experienced downtime, our engineering team is currently investigating and fixing the issue. We apologize for any inconvenience and appreciate your patience. Apr 20, 08:09:00 GMT+0 - Resolved - Services have returned to normal. We have **implemented enhanced system monitoring** to ensure immediate alerts and rapid resolution for any future anomalies, preventing this issue from recurring. Thank you for your patience and understanding! Type: Incident

Duration: 3 hours and 44 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>04:25:00</var> GMT+0</small><br><strong>Investigating</strong> - The Pixel system experienced downtime, our engineering team is currently investigating and fixing the issue. We apologize for any inconvenience and appreciate your patience..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>08:09:00</var> GMT+0</small><br><strong>Resolved</strong> - Services have returned to normal. We have **implemented enhanced system monitoring** to ensure immediate alerts and rapid resolution for any future anomalies, preventing this issue from recurring. Thank you for your patience and understanding!.</p> ]]> Mon, 20 Apr 2026 04:25:00 +0000 https://status.omnichat.ai/incident/cmo73kkgf0psmumqqefut9kyf https://status.omnichat.ai/incident/cmo73kkgf0psmumqqefut9kyf Broadcast Page Loading Delay Type: Incident Duration: 50 minutes Affected Components: Omnichat: Web Application Mar 26, 02:10:00 GMT+0 - Investigating - We have received reports of prolonged loading times on the broadcast page. Our engineering team is currently investigating the issue. We apologize for any inconvenience and appreciate your patience. Mar 26, 03:00:00 GMT+0 - Resolved - Following investigation and adjustments by our engineering team, the broadcast page loading delay has been improved. Please refresh the page and try again. If you continue to experience any issues, please contact our online support team. We apologize for any inconvenience caused and appreciate your patience. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>02:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of prolonged loading times on the broadcast page. Our engineering team is currently investigating the issue. We apologize for any inconvenience and appreciate your patience..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Following investigation and adjustments by our engineering team, the broadcast page loading delay has been improved. Please refresh the page and try again. If you continue to experience any issues, please contact our online support team. We apologize for any inconvenience caused and appreciate your patience..</p> ]]> Thu, 26 Mar 2026 02:10:00 +0000 https://status.omnichat.ai/incident/cmn6v9jdh0k40nbqn4m2zdcq7 https://status.omnichat.ai/incident/cmn6v9jdh0k40nbqn4m2zdcq7 Omnichat backend page loading Type: Incident Duration: 5 minutes Affected Components: Omnichat: Web Application Mar 4, 03:55:00 GMT+0 - Investigating - We’re currently investigating the issue regarding Omnichat backend page loading. We apologize for the wait and appreciate your patience. Mar 4, 04:00:00 GMT+0 - Resolved - This incident has been resolved.Thank you for your patience. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>03:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating the issue regarding Omnichat backend page loading. We apologize for the wait and appreciate your patience..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved.Thank you for your patience..</p> ]]> Wed, 4 Mar 2026 03:55:00 +0000 https://status.omnichat.ai/incident/cmmbivupb0kfau1raovgmxfmh https://status.omnichat.ai/incident/cmmbivupb0kfau1raovgmxfmh LINE Channel Message Sending Issue Type: Incident Duration: 42 minutes Affected Components: "LINE" API Mar 2, 06:42:00 GMT+0 - Resolved - Based on internal log review, the LINE API anomaly appears to have stabilized at approximately 14:42\. Message sending via the LINE channel should now be operating normally. If you continue to experience any issues, please contact our online support team. Thank you for your patience and cooperation. Mar 2, 06:00:00 GMT+0 - Investigating - We have received reports of messages failing to send via the LINE channel. Our engineering team is currently investigating the issue. We apologize for any inconvenience caused and appreciate your patience and understanding. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:42:00</var> GMT+0</small><br><strong>Resolved</strong> - Based on internal log review, the LINE API anomaly appears to have stabilized at approximately 14:42\. Message sending via the LINE channel should now be operating normally. If you continue to experience any issues, please contact our online support team. Thank you for your patience and cooperation..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of messages failing to send via the LINE channel. Our engineering team is currently investigating the issue. We apologize for any inconvenience caused and appreciate your patience and understanding..</p> ]]> Mon, 2 Mar 2026 06:00:00 +0000 https://status.omnichat.ai/incident/cmm8sfkm9046s6l72efnpiaro https://status.omnichat.ai/incident/cmm8sfkm9046s6l72efnpiaro Conversation Image and File Message Delivery Issue Type: Incident Duration: 50 minutes Affected Components: Omnichat: Mobile App, Omnichat: Web Application Feb 11, 01:47:00 GMT+0 - Resolved - The reported issue has been resolved and tested, with the system now operating normally. If you continue to experience any issues, please contact our online support team. Thank you for your cooperation and understanding. Feb 11, 00:00:00 GMT+0 - Investigating - We have identified an issue affecting the sending and receiving of image and file messages in conversations. Our engineering team is actively investigating and addressing the matter. We apologize for any inconvenience and appreciate your patience. Type: Incident

Duration: 50 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>01:47:00</var> GMT+0</small><br><strong>Resolved</strong> - The reported issue has been resolved and tested, with the system now operating normally. If you continue to experience any issues, please contact our online support team. Thank you for your cooperation and understanding..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue affecting the sending and receiving of image and file messages in conversations. Our engineering team is actively investigating and addressing the matter. We apologize for any inconvenience and appreciate your patience..</p> ]]> Wed, 11 Feb 2026 00:00:00 +0000 https://status.omnichat.ai/incident/cmlhcj1430jfvtyqowsavx440 https://status.omnichat.ai/incident/cmlhcj1430jfvtyqowsavx440 Admin Portal Page Loading Delay Type: Incident Duration: 20 minutes Affected Components: Omnichat: Web Application Jan 21, 09:30:00 GMT+0 - Investigating - We have identified an issue causing prolonged page loading times in the admin portal. Our engineering team is actively investigating and addressing the matter. We apologize for any inconvenience and appreciate your patience. Jan 21, 09:49:32 GMT+0 - Resolved - Earlier, higher traffic caused slower system connectivity for some users. The system has now returned to normal. If you continue to experience any issues, please contact our online support team. Thank you for your understanding and cooperation. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue causing prolonged page loading times in the admin portal. Our engineering team is actively investigating and addressing the matter. We apologize for any inconvenience and appreciate your patience..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>09:49:32</var> GMT+0</small><br><strong>Resolved</strong> - Earlier, higher traffic caused slower system connectivity for some users. The system has now returned to normal. If you continue to experience any issues, please contact our online support team. Thank you for your understanding and cooperation..</p> ]]> Wed, 21 Jan 2026 09:30:00 +0000 https://status.omnichat.ai/incident/cmknu08b50lq310ul8f7qma8s https://status.omnichat.ai/incident/cmknu08b50lq310ul8f7qma8s Admin Portal Login and Operation Issue Type: Incident Duration: 25 minutes Affected Components: Omnichat: Mobile App, Omnichat: Web Application Nov 13, 06:30:00 GMT+0 - Investigating - We have received reports of login and operation issues in the admin portal. Our engineering team is actively investigating the matter. We apologize for any inconvenience and appreciate your patience and understanding. Nov 13, 06:55:00 GMT+0 - Resolved - Our engineering team has completed the fix, and the admin portal login and operation functions have been restored. Please try using the system again. If the issue persists, kindly contact our online support team. Thank you for your understanding and patience. Type: Incident

Duration: 25 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of login and operation issues in the admin portal. Our engineering team is actively investigating the matter. We apologize for any inconvenience and appreciate your patience and understanding..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>06:55:00</var> GMT+0</small><br><strong>Resolved</strong> - Our engineering team has completed the fix, and the admin portal login and operation functions have been restored. Please try using the system again. If the issue persists, kindly contact our online support team. Thank you for your understanding and patience..</p> ]]> Thu, 13 Nov 2025 06:30:00 +0000 https://status.omnichat.ai/incident/cmllym4on009f13j80ajmpgwc https://status.omnichat.ai/incident/cmllym4on009f13j80ajmpgwc WhatsApp Customer Image Message Sync Issue Type: Incident Duration: 2 hours Affected Components: WhatsApp API Sep 24, 04:30:00 GMT+0 - Resolved - Image message syncing has now been restored. If you continue to experience any issues, please contact our online support team. Thank you for your understanding and cooperation. Sep 24, 03:50:00 GMT+0 - Monitoring - It has been confirmed that an anomaly with Meta’s message delivery webhook is causing image messages to not sync properly to the Omnichat admin portal. Our team will continue to monitor Meta’s recovery and message delivery status, and updates will be provided accordingly. We appreciate your patience and understanding. Sep 24, 02:30:00 GMT+0 - Investigating - We have received reports that image messages in WhatsApp conversations are not syncing properly. Our engineering team is actively investigating the issue. We apologize for any inconvenience this may have caused and appreciate your patience. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Image message syncing has now been restored. If you continue to experience any issues, please contact our online support team. Thank you for your understanding and cooperation..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>03:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - It has been confirmed that an anomaly with Meta’s message delivery webhook is causing image messages to not sync properly to the Omnichat admin portal. Our team will continue to monitor Meta’s recovery and message delivery status, and updates will be provided accordingly. We appreciate your patience and understanding..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports that image messages in WhatsApp conversations are not syncing properly. Our engineering team is actively investigating the issue. We apologize for any inconvenience this may have caused and appreciate your patience..</p> ]]> Wed, 24 Sep 2025 02:30:00 +0000 https://status.omnichat.ai/incident/cmfxhda3p007rqvflwzjrj38c https://status.omnichat.ai/incident/cmfxhda3p007rqvflwzjrj38c Admin Portal Login and Operation Issue Type: Incident Duration: 1 hour and 15 minutes Affected Components: Omnichat: Web Application, Omnichat: Mobile App Aug 21, 04:05:00 GMT+0 - Resolved - Our engineering team has completed the fix. Please try logging in and operating again. If the issue persists, kindly contact our online support team. Thank you for your understanding and patience. Aug 21, 02:50:00 GMT+0 - Investigating - We have received reports regarding login and operation difficulties. Our engineering team is currently investigating the issue. We apologize for the inconvenience and appreciate your patience and understanding. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>04:05:00</var> GMT+0</small><br><strong>Resolved</strong> - Our engineering team has completed the fix. Please try logging in and operating again. If the issue persists, kindly contact our online support team. Thank you for your understanding and patience..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>02:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports regarding login and operation difficulties. Our engineering team is currently investigating the issue. We apologize for the inconvenience and appreciate your patience and understanding..</p> ]]> Thu, 21 Aug 2025 02:50:00 +0000 https://status.omnichat.ai/incident/cmektyvt50015nx6jr9ppzhvf https://status.omnichat.ai/incident/cmektyvt50015nx6jr9ppzhvf Conversation Feature Performance Issue Type: Incident Duration: 8 hours and 32 minutes Affected Components: Omnichat: Web Application, Omnichat: Mobile App Jun 12, 09:10:00 GMT+0 - Identified - The root cause of the issue has been identified, and our team is currently working on a fix. We apologize for the inconvenience and appreciate your patience and understanding. Jun 12, 01:56:00 GMT+0 - Investigating - We are aware of the slowness affecting the conversation feature and are actively investigating and making necessary adjustments. We apologize for the inconvenience and appreciate your patience and understanding. Jun 12, 10:28:00 GMT+0 - Resolved - The issue has been resolved and the system is operating normally. If you continue to experience slowness, please contact our online support team. Thank you for your patience and cooperation. Type: Incident

Duration: 8 hours and 32 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Identified</strong> - The root cause of the issue has been identified, and our team is currently working on a fix. We apologize for the inconvenience and appreciate your patience and understanding..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>01:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of the slowness affecting the conversation feature and are actively investigating and making necessary adjustments. We apologize for the inconvenience and appreciate your patience and understanding..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>10:28:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and the system is operating normally. If you continue to experience slowness, please contact our online support team. Thank you for your patience and cooperation..</p> ]]> Thu, 12 Jun 2025 01:56:00 +0000 https://status.omnichat.ai/incident/cmbt1yk9i000i9apa8ya2zx1r https://status.omnichat.ai/incident/cmbt1yk9i000i9apa8ya2zx1r Omnichat Admin Portal Login OTP Delivery Issue Type: Incident Duration: 15 minutes Affected Components: Omnichat: Web Application, Omnichat: Mobile App Mar 21, 01:45:00 GMT+0 - Identified - We have identified the cause of the login issue and are currently making adjustments. We apologize for the inconvenience and appreciate your patience and understanding. Mar 21, 02:00:00 GMT+0 - Resolved - The login issue has been resolved, and the system is now functioning normally. If you still encounter login difficulties, please contact our online customer support for assistance. Thank you for your understanding and cooperation. Type: Incident

Duration: 15 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>01:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the login issue and are currently making adjustments. We apologize for the inconvenience and appreciate your patience and understanding..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The login issue has been resolved, and the system is now functioning normally. If you still encounter login difficulties, please contact our online customer support for assistance. Thank you for your understanding and cooperation..</p> ]]> Fri, 21 Mar 2025 01:45:00 +0000 https://status.omnichat.ai/incident/cm8i5602k005fydtcrtdndhil https://status.omnichat.ai/incident/cm8i5602k005fydtcrtdndhil Web-based Chat Plugin Display Issue Type: Incident Duration: 2 days and 17 hours Affected Components: Omnichat: Web Application Mar 19, 02:00:00 GMT+0 - Investigating - We have identified an issue where the web-based chat plugin is not displaying correctly. Our engineering team is actively investigating the problem. We appreciate your patience and sincerely apologize for any inconvenience caused. Thank you for your understanding and support. Mar 19, 03:05:00 GMT+0 - Resolved - We have identified the root cause and made necessary adjustments. If the issue persists, please try restarting your browser or clearing cache data, or contact our online support team for assistance. Thank you for your understanding and cooperation. Type: Incident

Duration: 2 days and 17 hours

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue where the web-based chat plugin is not displaying correctly. Our engineering team is actively investigating the problem. We appreciate your patience and sincerely apologize for any inconvenience caused. Thank you for your understanding and support..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:05:00</var> GMT+0</small><br><strong>Resolved</strong> - We have identified the root cause and made necessary adjustments. If the issue persists, please try restarting your browser or clearing cache data, or contact our online support team for assistance. Thank you for your understanding and cooperation..</p> ]]> Wed, 19 Mar 2025 02:00:00 +0000 https://status.omnichat.ai/incident/cm8fc0i0e006itm4jylynv1iu https://status.omnichat.ai/incident/cm8fc0i0e006itm4jylynv1iu LINE Message Sending Issue Type: Incident Duration: 1 hour and 10 minutes Affected Components: "LINE" API Feb 28, 10:17:00 GMT+0 - Monitoring - LINE services are starting to recover, but performance issues still exist. Feb 28, 09:25:00 GMT+0 - Identified - We have identified an issue where messages sent via the LINE channel result in a failure notification. Upon investigation, the issue is caused by an anomaly in the official LINE API. We are closely monitoring updates from LINE and will provide progress reports as necessary. Feb 28, 10:35:18 GMT+0 - Resolved - LINE message sending issue has been resolved by LINE Type: Incident

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>10:17:00</var> GMT+0</small><br><strong>Monitoring</strong> - LINE services are starting to recover, but performance issues still exist..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>09:25:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue where messages sent via the LINE channel result in a failure notification. Upon investigation, the issue is caused by an anomaly in the official LINE API. We are closely monitoring updates from LINE and will provide progress reports as necessary. .</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>10:35:18</var> GMT+0</small><br><strong>Resolved</strong> - LINE message sending issue has been resolved by LINE.</p> ]]> Fri, 28 Feb 2025 09:25:00 +0000 https://status.omnichat.ai/incident/cm7omjl920027dsl9ktmvn1pu https://status.omnichat.ai/incident/cm7omjl920027dsl9ktmvn1pu Conversation Page Image and Audio Display Issue Type: Incident Duration: 2 hours Affected Components: Omnichat: Mobile App, "LINE" API, WhatsApp API, Omnichat: Web Application Feb 20, 03:00:00 GMT+0 - Resolved - The issue has been urgently resolved by our engineering team, and the system has returned to normal operation. We appreciate your patience and understanding. For any inquiries, please contact our customer support team. Feb 20, 01:00:00 GMT+0 - Identified - > We have identified an issue where photos and videos sent from the client side may not display properly on the backend. Our engineering team is currently investigating and working to resolve the issue. We sincerely apologize for any inconvenience this may have caused and will provide updates as soon as possible. Type: Incident

Duration: 2 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been urgently resolved by our engineering team, and the system has returned to normal operation. We appreciate your patience and understanding. For any inquiries, please contact our customer support team..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - > We have identified an issue where photos and videos sent from the client side may not display properly on the backend. Our engineering team is currently investigating and working to resolve the issue. We sincerely apologize for any inconvenience this may have caused and will provide updates as soon as possible..</p> ]]> Thu, 20 Feb 2025 01:00:00 +0000 https://status.omnichat.ai/incident/cm7crnhr8000rnm1jdlhn0b0x https://status.omnichat.ai/incident/cm7crnhr8000rnm1jdlhn0b0x Instagram Message Response Issue Type: Incident Duration: 3 hours and 50 minutes Affected Components: Omnichat: Mobile App, "LINE" API, WhatsApp API, Omnichat: Web Application Dec 17, 06:15:00 GMT+0 - Resolved - Meta has now resolved this issue. We sincerely apologize for any inconvenience caused. Dec 17, 02:25:00 GMT+0 - Monitoring - Due to an issue on the Meta platform, Instagram messages are currently being returned in JSON response format. Our engineering team is closely monitoring Meta’s progress on resolving this matter. Thank you for your patience. Type: Incident

Duration: 3 hours and 50 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>06:15:00</var> GMT+0</small><br><strong>Resolved</strong> - Meta has now resolved this issue. We sincerely apologize for any inconvenience caused..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>02:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - Due to an issue on the Meta platform, Instagram messages are currently being returned in JSON response format. Our engineering team is closely monitoring Meta’s progress on resolving this matter. Thank you for your patience..</p> ]]> Tue, 17 Dec 2024 02:25:00 +0000 https://status.omnichat.ai/incident/cm4thyldg0038djt0213jdkht https://status.omnichat.ai/incident/cm4thyldg0038djt0213jdkht