Omnichat - Pixel System Service Interruption – Incident details

All systems operational

Pixel System Service Interruption

Resolved
Partial outage
Started 6 months agoLasted 3 hours 44 minutes

Affected

Omnichat: Web Application

Partial outage from 4:25 AM to 8:09 AM

Omnichat: Mobile App

Partial outage from 4:25 AM to 8:09 AM

Updates
  • Resolved
    UTC
    Resolved

    Services have returned to normal. We have implemented enhanced system monitoring to ensure immediate alerts and rapid resolution for any future anomalies, preventing this issue from recurring. Thank you for your patience and understanding!

  • Investigating
    UTC
    Investigating

    The Pixel system experienced downtime, our engineering team is currently investigating and fixing the issue. We apologize for any inconvenience and appreciate your patience.