Omnichat - Notice history

All systems operational

Omnichat: Web Application - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

Omnichat: Mobile App - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026
100% - uptime

Facebook API - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

Instagram API - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

"LINE" API - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

WhatsApp API - Operational

100% - uptime
May 2026
Jun 2026
Jul 2026

Notice history

Jul 2026

WhatsApp Message Sending Issue
  • Resolved
    UTC
    Resolved

    The issue has been resolved, and WhatsApp message sending has been restored. If you continue to experience any issues, please contact our online support team or your consultant for assistance.

    We apologize for any inconvenience caused and appreciate your patience and cooperation.

  • Investigating
    UTC
    Investigating

    We have received reports of WhatsApp message sending failures. Our engineering team is actively investigating the issue. We apologize for any inconvenience caused and appreciate your patience and understanding.

Jun 2026

Admin Portal Login Issue Notification
  • Resolved
    UTC
    Resolved

    The issue has been resolved, and admin portal login functionality has been restored. If you continue to experience any issues, please contact our online support team or your consultant for assistance.
    We apologize for any inconvenience caused and appreciate your patience and cooperation.

  • Investigating
    UTC
    Investigating

    We have received reports of login issues affecting the admin portal. Our engineering team is actively investigating the issue. We apologize for any inconvenience caused and appreciate your patience and cooperation.

Degraded Performance on Meta Services (Facebook, Instagram, WhatsApp)
  • Resolved
    UTC
    Resolved

    Meta has officially announced that the issue has been resolved.

    If you are still experiencing any abnormal behavior when using Facebook, Instagram, or WhatsApp channels, please feel free to contact our online support team or your account consultant for further assistance.

    Thank you for your patience and understanding.

  • Monitoring
    UTC
    Monitoring

    Meta services are currently experiencing widespread disruptions affecting platforms such as Instagram, WhatsApp, and Facebook. Performance remains degraded, and we are observing high error rates across API actions. This may impact features that rely on Meta APIs, including channel connections, messaging, and other integrations. We are continuing to monitor the situation closely and will share updates as more information becomes available.

Performance Degradation in Messaging
  • Resolved
    UTC
    Resolved

    The initial loading latency and spinner issues have been contained.

  • Investigating
    UTC
    Investigating

    We are currently experiencing slow loading times and display anomalies on both the conversation pages and the admin dashboard. Our engineering team is actively investigating and troubleshooting the issue. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

Performance Degradation due to AWS Service Disruption
  • Resolved
    UTC
    Resolved

    AWS services have now returned to normal. If you are still experiencing any issues, please feel free to reach out to our online customer support team. We sincerely apologize for any inconvenience caused and appreciate your patience and cooperation.

  • Identified
    UTC
    Identified

    We have identified an issue with a core AWS service dependency that is currently causing performance degradation. This directly impacts all high-volume data operations.
    Affected Capabilities:

    • Bulk Export and Import

    • Rich Menu Switching (e.g. Bulk Contact Updates)

    • Broadcast

    Our  team is actively monitoring the AWS status and mitigating the impact. Further updates will be provided as the situation resolves.

May 2026

WhatsApp Messaging Issue
  • Resolved
    UTC
    Resolved

    Meta has announced that the issue has been resolved. Please try sending messages again, as the functionality should now be operating normally.

    If you continue to experience any issues, please contact our online support team. Thank you for your patience and cooperation.

  • Identified
    UTC
    Identified

    We have received reports of messaging issues affecting the WhatsApp channel. The issue has been identified as a Meta system-side anomaly, and we are currently awaiting resolution from Meta. We apologize for any inconvenience caused and appreciate your patience and understanding.

Unable to Configure Broadcast Page
  • Resolved
    UTC
    Resolved

    After urgent verification by our engineering team, the issue has now been resolved.

    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We have received reports regarding the issue where the broadcast page cannot be configured. Our engineering team is currently investigating and working on it.

    We sincerely apologize for any inconvenience caused and appreciate your patience.

May 2026 to Jul 2026

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