Omnichat - Notice history

All systems operational

Omnichat: Web Application - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Omnichat: Mobile App - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025
100% - uptime

Facebook API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Instagram API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

"LINE" API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

WhatsApp API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

No notices reported this month

Mar 2025

Omnichat Admin Portal Login OTP Delivery Issue
  • Resolved
    Resolved

    The login issue has been resolved, and the system is now functioning normally. If you still encounter login difficulties, please contact our online customer support for assistance. Thank you for your understanding and cooperation.

  • Identified
    Identified

    We have identified the cause of the login issue and are currently making adjustments. We apologize for the inconvenience and appreciate your patience and understanding.

Web-based Chat Plugin Display Issue
  • Resolved
    Resolved

    We have identified the root cause and made necessary adjustments. If the issue persists, please try restarting your browser or clearing cache data, or contact our online support team for assistance. Thank you for your understanding and cooperation.

  • Investigating
    Investigating

    We have identified an issue where the web-based chat plugin is not displaying correctly. Our engineering team is actively investigating the problem. We appreciate your patience and sincerely apologize for any inconvenience caused. Thank you for your understanding and support.

Feb 2025

LINE Message Sending Issue
  • Resolved
    Resolved

    LINE message sending issue has been resolved by LINE

  • Monitoring
    Monitoring

    LINE services are starting to recover, but performance issues still exist.

  • Identified
    Identified

    We have identified an issue where messages sent via the LINE channel result in a failure notification. Upon investigation, the issue is caused by an anomaly in the official LINE API. We are closely monitoring updates from LINE and will provide progress reports as necessary.

Conversation Page Image and Audio Display Issue
  • Resolved
    Resolved

    The issue has been urgently resolved by our engineering team, and the system has returned to normal operation. We appreciate your patience and understanding. For any inquiries, please contact our customer support team.

  • Identified
    Identified

    We have identified an issue where photos and videos sent from the client side may not display properly on the backend. Our engineering team is currently investigating and working to resolve the issue. We sincerely apologize for any inconvenience this may have caused and will provide updates as soon as possible.

Feb 2025 to Apr 2025

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